Publications

Research findings are published in books and academic journals, in the main trade journals and of course through the website and the blog of Hotelschool The Hague.

Academic Publications

Schmidt, A., Lahme-Hütig, N., Trabucchi, D., Petzold, N., 2023. Challenges in Studying Multi-Sided Disruptive Platforms: Combining Topic Modeling with Qualitative Content Analysis.

Ntregka, S. (2023) Fourth revenue management education RevME workshop, 13–14 December 2022, Amsterdam, The Netherlands. Journal of Revenue Pricing Management
(2023).

Bermejo, Belen, Carlos Juiz, David Cortes, Jeroen Oskam, Teemu Moilanen, Jouko Loijas, Praneschen Govender, Jennifer Hussey, Alexander Lennart Schmidt, Ralf Burbach, Daniel King, Colin O'Connor, and Davin Dunlea (2023). AR/VR Teaching-Learning Experiences in Higher Education Institutions (HEI): A Systematic Literature Review. Informatics

Schmidt, A.L., 2023. Changing the Rules of the Hotel Business: The Case of citizenM’s Digital Business Model Disruption. In: Marques, J., Marques, R.P. (Eds.), Digital Transformation of the Hotel Industry, Tourism, Hospitality & Event Management.

Koerten, K., Abbink, D, 2023. Selecting Robots to Take Over Tasks in Hospitality Settings: Joining Two Research Fields. In: Marques, J., Marques, R.P. (Eds.), Digital Transformation of the Hotel Industry, Tourism, Hospitality & Event Management.

De Visser-Amundson, A., Kleijnen, M., & Aydinli, A. (2023). From trash to cash: the effect of product construal and benefit appeals on consumer evaluations of rescued meals. International Journal of Contemporary Hospitality Management.

Tracey, J.B., Le, V., Brannon, D.W., Crystal-Mansour, S., Golubovskaya, M. and Robinson, R.N., 2023. The influence of diversity management initiatives on firm-level diversity: evidence from the restaurant and foodservice industry.
International Journal of Contemporary Hospitality Management.

Petzold, N., Schmidt, A.L., Scaringella, L., 2023. How to overcome the disruptor’s dilemma: Exploring strategic alliance reconfiguration of new market entrants. Technovation

Other publications

Arjan van Rheede (2023) World Panel on Sustainable Hospitality: Moving the Needle on Sustainability: Cooperation in Hospitality. HospitalityNet World Panel on Sustainability.

Alexander Sassen (2023) Interest Rates Aren’t the Only Thing Impacting Hospitality Real Estate—Here Come ESG and Sustainability. HotelsMag.com.

Daphne Dekker (2023) A 5 out of 5 rating. Hospitality Management, A ‘5 out of 5’ rating. Hospitality Management.

Academic Publications

Oskam, Jeroen (2022). Understanding the Airbnb community and its community impact. The use of scenarios to build resilience. Farmaki, Anna; Ioannides, Dimitri; Kladou, Stella, Peer-to-peer Accommodation and Community Resilience. Implications for Sustainable Development. Wallingford: CABI, 2022.

Oskam, Jeroen (2022). Mine, yours and ‘shared’: the ethical discourse of ‘Collaborative Consumption. Rahimi, Roya; Taheri, Babak; Buhalis, Dimitrios (eds), The Sharing Economy and the Tourism Industry Perspectives, Opportunities and Challenges. Oxford: Goodfellow Publishers.

Oskam, J.A. and De Visser-Amundson, A (2022). A systematic review of ethical issues in hospitality and tourism innovation. Journal of Hospitality and Tourism Insights

Pommier, Bertille & Engel, Agatha M. (2022). Sustainability reporting in the hospitality industry. Research in Hospitality Management

Oskam, Jeroen & Davis, Tim (2022). The Covid-pandemic has ended. Again. Journal of Tourism Futures

Lereculey-Péran, Diane; Lombarts, Angelique; Brannon, David William (2022). An exploration of female underrepresentation on executive boards in the Dutch hotel industry through an ethical lens. Journal of Hospitality and Tourism Insights

Oskam, Jeroen; Ladkin, Adele; Turnšek, Maja (2022). The bolthole of self-employment. Migrant workers avoiding prejudice and discrimination. Conrad Lashley (ed.), Prejudice and Discrimination in Hotels, Restaurants and Bars.

Oskam, Jeroen; De Visser-Amundson, Anna (2022). Guest editorial: Innovation in hospitality and tourism: ethical issues and challenges. Journal of Hospitality and Tourism Insights

Hernández Sánchez, Nidia and Oskam, Jeroen (2022). A “new tourism cycle” on the Canary Islands: scenarios for digital transformation and resilience of small and medium tourism enterprises. Journal of Tourism Futures

Koupriouchina, Larissa; Van der Rest, Jean-Pierre and Schwartz, Zvi (2022). Judgmental Adjustments of Algorithmic Hotel Occupancy Forecasts: Does User Override Frequency Impact Accuracy at Different Time Horizons? Tourism Economics

Other publications

Hernández Sánchez, Nidia (2022). ¿Cuánto deben transformarse digitalmente las PYME turísticas canarias para asegurar su resiliencia hacia 2030? Tourinews

Hernández Sánchez, Nidia (2022). Hoe hoog is de noodzaak van de digitale transformatie? Hospitality Management

van Rheede, Arjan (2022). World Panel on Sustainable Hospitality: Global standards vs. local realities – how to make it work in hospitality? Considering Materiality. Hospitalitynet World Panel on Sustainability - viewpoint., 22 february 2022.

Wiegerink, Karoline (2022). Mini Case Merk-waardige gastvrijheid. Boer R.(2022), Brand Desing - met MyLab - het standaardwerk voor het bouwen van merken, 7e editie - maart 2022

Koerten, Klaas (2022). Robocafé: nieuwe initiatieven in onderzoek naar hospitality robotics. Hospitality Management

Oruc, Yasemin (2022). Sterke Guest Journey maakt van gasten ambassadeurs. Dossier Guest Journey. Hotel & Food & Beverage - Hospitality Management, May 2022

Van der Geest, Youri (2022). Week van de Gastvrijheid. Groot Nieuws Radio

Academic Publications

Bos, L. and Brannon, D. (2021). Socialisation Tactics To Facilitate The Adjustments Of Self-Initiated Expatriates. HTH Working paper series.

Brannon, D.W. and Burbach, R., 2021. Sustaining Hospitality Talent Pools Through a Common Pool Resource Lens. In Talent Management Innovations in the International Hospitality Industry. Emerald Publishing Limited.

De Visser-Amundson, Anna and Filimonau, Viachaslau (2021). Choice Architecture. In Buhalis, Dimitrios (ed.) 2021, Encyclopedia of Tourism Management and Marketing.

Filimonau, Viachaslau and De Visser-Amundson, Anna (2021). Food Waste. In Buhalis, Dimitrios (ed.) 2021, Encyclopedia of Tourism Management and Marketing.

Mol, M. and Brannon, D. (2021). An Exploration Of General Managers’ Approaches To Reduce Organisational Change Resistance In The Hospitality Industry. HTH Working paper series.

Lombarts, Angelique (2021). Hospitality Experience Model. In Buhalis, Dimitrios (ed.) 2021, Encyclopedia of Tourism Management and Marketing

Oskam, Jeroen (2021). Commodification. In Buhalis, Dimitrios (ed.) 2021, Encyclopedia of Tourism Management and Marketing

Oskam, Jeroen (2021). NIMBY (Not In My Backyard). In Buhalis, Dimitrios (ed.) 2021, Encyclopedia of Tourism Management and Marketing

Oskam, Jeroen (2021). Residents’ Protests. In Buhalis, Dimitrios (ed.) 2021, Encyclopedia of Tourism Management and Marketing.

Oskam, Jeroen (2021). Sharing Economy. In Buhalis, Dimitrios (ed.) 2021, Encyclopedia of Tourism Management and Marketing,

Sok, Jenny (2021). Adversity Quotient. In Buhalis, Dimitrios (ed.) 2021, Encyclopedia of Tourism Management and Marketing.

Wiegerink, Karoline and Huizing, Jan (2021). City Hospitality. In Buhalis, Dimitrios (ed.) 2021, Encyclopedia of Tourism Management and Marketing

Other publications

Spruyt, Ernesto (2021) Scenarioplanning als routekaart uit de crisis - Jeroen Oskam.

Spruyt, Ernesto (2021), Wat kun je als ondernemer verwachten van 2021? Met scenario-expert Jeroen Oskam.

Van Rheede, Arjan (2021).Sustainable Hospitality during COVID.

Academic Publications

De Visser-Amundson, Anna (2020). A multi-stakeholder partnership to fight food waste in the hospitality industry: A contribution to United Nation’s Sustainable Development Goals 12 and 17. Journal of Sustainable Tourism. DOI: 10.1080/09669582.2020.1849232.

Ferguson, Julie; Wiegerink, Karoline; Majoor, Stan (2020). Urban consumption spaces as living labs: A novel hospitality experience measure toward a futureproof equilibrium. Digital Living Labs, Research in Progress Paper.

Klima, Sophie; Augenstein, Marko; Mersmann, Bastiaan; Tshen la Ling, Ottenbacher Lopez, Ricardo; Lombarts, Angelique (2020). The Medicalisation of Hospitality Properties in times of crisis Best practices, do’s and don’ts. Amsterdam/The Hague: Hotelschool The Hague. ISBN: 9789090337746.

Lombarts, Angelique (2020). The Hospitable Patient Journey in a Dutch Cancer Clinic. In Ruël, H. and Lombarts, A. (Ed.) Sustainable Hospitality Management (Advanced Series in Management, Vol. 24), Emerald Publishing Limited, pp. 43-62.

Oskam, Jeroen A (2020). Eiffel Tower and Big Ben, or ‘off the beaten track’? Centripetal demand in Airbnb. Hospitality and Society 10(2), pp. 127-155.

Oskam, Jeroen A (2020). Assumptions, plans and actual responses. The uncharted territory of the Covid-19 pandemic. Hotelschool The Hague Discussion Paper, DOI: 10.13140/RG.2.2.36157.08169.

Oskam, Jeroen A., ed. (2020). The Overtourism Debate: NIMBY, Nuisance, Commodification.
Bingley: Emerald Publishers. ISBN: 9781838674885

Oskam, Jeroen A (2020). The Will to Travel. In: Oskam, Jeroen A. (ed.), The Overtourism Debate: NIMBY, Nuisance. Commodification. Bingley: Emerald Publishing, pp. 43-58.

Oskam, Jeroen A. and Wiegerink, Karoline (2020). The unhospitable city. Residents’ reactions to tourism growth in Amsterdam. In: Oskam, Jeroen A. (ed.), The Overtourism Debate: NIMBY, Nuisance. Commodification. Bingley: Emerald Publishing, pp. 95-118.

Oskam, Jeroen A (2020). Commodification of the ‘Local’ in Urban Tourism: The Airbnb Contradiction. In: Oskam, Jeroen A. (ed.), The Overtourism Debate: NIMBY, Nuisance. Commodification. Bingley: Emerald Publishing, pp. 151-170.

Park, Youree and Wiegerink , Karoline (2020). Smart Resident–Driven City Hospitality: An Explorative Study About How Smart Principles Can Create Long-term Value for the Communities of the City Centre. In Ruël, H. and Lombarts, A. (Ed.) Sustainable Hospitality Management (Advanced Series in Management, Vol. 24), Bingley: Emerald Publishing, pp. 63-82.

Ruël, Huub and Lombarts, Angelique, eds. (2020). Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology Vol: 24, Bingley: Emerald Publishers, ISBN: 9781839092664

Teeuwisse, Vicky, & Brannon, David W. (2020). A Qualitative Exploration of Sustainable Talent Management of Hospitality Interns' Career Intentions based on their Pre-, Post-and Present Practical Placement Experiences. In Ruël, H. and Lombarts, A. (Ed.) Sustainable Hospitality Management (Advanced Series in Management, Vol. 24), Bingley: Emerald Publishing, pp. 63-82.

Van Rheede, Arjan and Lim, Andriew (2020). Understanding Corporate Responsibility in the Hospitality Industry: A View Based on the Strategy-as-Practices. In Ruël, H. and Lombarts, A. (Ed.) Sustainable Hospitality Management (Advanced Series in Management, Vol. 24), Bingley: Emerald Publishing, pp.159-166.

Wiegerink, Karoline and Huizing, Jan (2020). ‘Resident-driven city hospitality design and delivery’. In The Routledge Handbook of Tourism Experience Management and Marketing, Saurabh Kumar Dixit (ed.). London/New York: Routledge. ISBN: 9780367196783.

Other Publications

Broekema, Marc; Van der Rest, Jean-Pierre; Oskam, Jeroen; Adriaanse, Jan; Van Geel, Derk, 29 April 2020. Wapenen tegen de crisis: Een faillissement kan worden voorkomen (deel 4). Hospitality Management

Guicherit, J., Guicherit, O., Lombarts, A. 26 March 2020. Wat een ziekenhuis kan leren van een hotelschool. Medisch Contact 13, pp. 22-23.

Huizing, Jan & Wiegerink, Karoline. 5 July 2020. Bewonerstrots vergroten door City hosts; in Toolkit NBTC 'Bewoners betrekken'.

Landen, Thomas; Oskam, Jeroen. 11 June 2020. Pandemic Scenario Planning Explained. Covid-19 & Hotels, by Revinate.

Lombarts, A., Vincent, F. 21 February 2020. Uitchecken bij een hotel of ziekenhuis: is dat echt zo verschillend? Facto.

Oskam, Jeroen. 3 June 2020. Aannames, plannen en werkelijke reacties. Hoe we onze weg zoeken in de Covid-19 pandemie. Hospitality Management.

Rheede, Arjan van. 24 January 2020. World Panel on Sustainable Hospitality: Who makes hospitality sustainability happen: Governments, Industry, Consumers? HospitalityNet World Panel on Sustainability

Wiegerink, Karoline, Jan Huizing, 16 September 2020. Wat maakt een plek een gastvrije plek? NRIT.

Academic Publications

Bondarouk, T., Ruël, H. and Roeleveld, B. (2019). Exploring Electronic HRM: Management Fashion or Fad? The SAGE Handbook of Human Resource Management, p. 271.

De Visser-Amundson, A. (2019) Nudging in Food Waste Management: Where sustainability meets cost-effectiveness, in Närvänen, E., Mesiranta, N., Mattila, M., Heikkinen, A. (Eds.), Food Waste Management. Solving the Wicked Problem. Cham: Palgrave Macmillan, pp. 57-87, 2019

Engel, A. (2019). Balance Sheet and Ratios. Practice. Ginneken, Rob van (ed.). Hospitality Finance and Accounting. Essential Theory and Practice. Abingdon-on-Thames: Routledge, 2019.

Jooss, S., Burbach, R. and Ruël, H. (2019). Examining talent pools as a core talent management practice in multinational corporations. The International Journal of Human Resource Management, pp. 1-32.

Koupriouchina, Judgmental adjustments in revenue management: exploring the impact of user overrides on the accuracy of system-generated occupancy forecasts at multiple forecasting horizons. Leiden: Universiteit Leiden, 2019.

Njoku, E., Ruël, H., Rowlands, H., Evans, L., & Murdoch, M. (2019). An analysis of the contribution of e-HRM to sustaining business performance. In HRM 4.0 For Human-Centered Organizations. Emerald Publishing Limited.

Oskam, J. (2019). Smart cities, ‘sharing’ and platform impact. In Komninos, N. and Kakderi, C., eds., Smart Cities in the Post-algorithmic Era. Edward Elgar Publishing.

Oskam, J. (2019). The Future of Airbnb and the Sharing Economy. The Collaborative Consumption of Our Cities. Bristol: Channelview.

Oskam, J. (2019). The impact of urban vacation rentals. Is Airbnb an inclusive cure, or an alienating disease for city residents? Besters, Minouche; Marrades Sampere, Ramón; Kahne, Juliet. Our City? Countering Exclusion in Public Space. Rotterdam: Stipo.

Oskam, J., Ruël, H., Lombarts, A., Wiegerink, K., Lim, A. (2019). Innovation, Personalization and Market Forces. HTH Outlook on Hospitality 2020. Amsterdam/The Hague: Hotelschool The Hague, Whitepaper I, May 2019.

Ouwehand, M., Wiegerink, K. (2019). The attitude of residents towards tourism in the city center of Amsterdam and its influential factors, HTH Working Paper Series 4.

Ruel, H.J.M., Petkewitz, P. (2019). Hospitality and diplomacy. HTH Working Paper Series 3.

Schwartz, Z., Webb, T., Van der Rest, J.P.I. and Koupriouchina, L. (2019). Enhancing the accuracy of revenue management system forecasts: The impact of machine and human learning on the effectiveness of hotel occupancy forecast combinations across multiple forecasting horizons. Tourism Economics, p.1354816619884800.

Other publications

Lim, A. (2019) “Exploring the impact of blockchain”, February 2019.

Lombarts, A. (2019). Gastvrijheid draagt bij aan genezing. Mathot Magazine, nr. 1.

Oskam, J. (2019) “Het geloof in Airbnb: de wonderen van sektemarketing”. Misset Horeca Hotel, 15 maart 2019, pp. 28-30

Ruel, H. (2019) “Artificial intelligence in the hospitality industry”. Hospitality Inside, 2019.

Van Rheede, A. (2019). “Actively transforming the linear economy into the circular economy”. Hotel Yearbook 2020.

Van Rheede, A. (2019). “Circulariteit bij renovatie, verbouw en nieuwbouw van hotels”. Misset Horeca Hotel, 15 May 2019.

Vosjan, T., Haas, N. and K. Wiegerink, K. (2019). “Gastvrije Binnensteden - Successen en lessen”, Publicatie project Gastvrije Binnenstad, April 2019.

Academic Publications

Bondarouk, T., Ruel, H., Ter Harmsel, B. (2018). Video killed the f2f interview star: a mixed-method study into the effect of pre-recorded video interviews as a selection tool. In: Melo, P.M., Machado, C. (Eds.) Management and technological challenges in the digital age, CRC Press/Taylor & Francis, 2018.

Dekker, D.M.. (2018). Genuinely Hospitable Behavior in Education. In Oskam, J., Dekker, D.M., and Wiegerink, K., Innovation in Hospitality Education. Cham: Springer, 2018, pp. 65-75.

Koomans, M. (2018). The Price Determinants of Airbnb in Rotterdam. HTH Working Paper Series 2.

Lombarts, A. (2018). The hospitality model revisited: Developing a hospitality model for today and tomorrow. Hospitality & Society 8(3), pp. 297-311.

Oskam, J., Dekker, D. M. and Wiegerink, K. (2018). Innovation in Hospitality Education. Anticipating the Needs of a Changing Profession. Cham: Springer, 2018

Oskam, J. (2018). Introduction: Innovation in Hospitality Education. In Oskam, J., Dekker, D.M., and Wiegerink, K., Innovation in Hospitality Education. Cham: Springer, 2018, pp. 1-12.

Oskam, J. (2018). Conclusion: The future of hospitality education. In Oskam, J., Dekker, D.M., and Wiegerink, K., Innovation in Hospitality Education. Cham: Springer, 2018, pp. 231-232.

Oskam, J., Van der Rest, J-P., Telkamp, B. (2018). What’s mine is yours—but at what price? Dynamic pricing behavior as an indicator of Airbnb host professionalization. Journal of Revenue & Pricing Management 17(5), pp. 311-328.

Oskam, J. et al. (2018) Ondernemen in de restaurantsector | Het heden, verleden en toekomst van de Nederlandse gastronomie. Bilthoven: PS, 2018.

Ruël, H., Bondarouk, T. (2018). A cross-national perspective on the intersection between information technology and HRM. Handbook of Research on Comparative Human Resource Management, 416. 2018.

Ruël, H. (2018). Making Trade Missions Work: A Best Practice Guide to International Business and Commercial Diplomacy. Bingley: Emerald Publishing Limited.

Sok, J., Blomme, R.J., De Ruiter, M., Tromp, D. and Lub, X.D., 2018. Home to work spillover and turnover intentions: The mediating role of training and development practices. European Journal of Training and Development, 42(3/4), pp. 246-265.

Straaijer, J. & Lim, A. Understanding the role of Scotch whisky distillery and brand owner in the brand distribution. HTH Working Paper Series 3.

Vieveen, I. (2018). Lost opportunities in restaurant revenue management. Journal of Revenue and Pricing Management 17(3), pp. 194-199.

Wiegerink, K. (2018). Value Creation Through Hospitality: A Case Study on the Effect of Hospitality Trainings. In Oskam, J., Dekker, D.M., and Wiegerink, K., Innovation in Hospitality Education. Cham: Springer, 2018, pp. 215-231.

Other Publications

Ruël, H. (2018) Diplomats and social media. The diplomat magazine, May 2018.

Kobessen, G. (2018) Hotelschool leert student onderzoeken. Transformatie vakschool naar kennisinstituut, Misset Hotel, 11 mei 2018, pp. 36-38.

Lim, A. (2018), Blockchainhype biedt kansen voor hotelsector. Misset Hotel, 7 december 2018, pp. 16-19.

Lombarts, A. (2018). Hotelschool en ziekenhuizen onderzoeken gastvrijheid, Hospitality Management, 17 July 2018.

Lombarts, A. (2018). QuoteFirst: Angelique Lombarts (Hotelschool The Hague), Customer first, 30 August 2018 Customer first

Lombarts, A. (2018). Snel beter in gastvrij ziekenhuis, Gooi en Eemlander, 25 August 2018

Lombarts, A. (2018). Hoe gastvrij is het ziekenhuis?, AD.

Lombarts, A. (2018). Snel beter in gastvrij ziekenhuis, Leidsch Dagblad.

Ruël, H. (2018) “Van ad-hoc-oplossingen naar strategisch human resourcesmanagement, Misset Horeca, 31 August 2018, pp. 22-25

Wiegerink, K., van der Drift K. and I. Ringeling (2018) Cityhospitality in College akkoorden, Hotelschool The Hague, Chair City hospitality.

Academic Publications

Bondarouk, T., Ruël, H. and Parry, E. eds., (2017). Electronic HRM in the Smart Era. Bingley: Emerald Group Publishing.

Knobel, J., and Ruël, H. (2017). How do MNCs conduct business diplomacy? Exploratory study on business diplomacy instruments. International Journal of Diplomacy and Economy, 3(3), pp. 243-263.

Koupriouchina, L., Van der Rest, J.I., Schwartz, Z., & Sierag, D.D. (2017). Evaluating Forecasting Performance: Accuracy Measures and their Application in Hospitality In: Uysal, M., Schwartz, Z., & Turk, E. (Eds.). Management Science in Hospitality and Tourism: Theory, Practice and Applications (pp. 270-302), Oakville: CRC Press Inc.

Lombarts, A. (2017). Hospitality, Health & Design HHDS2016 In Search of a Healthy Future, Proceedings: Cornell Symposium: In Search of a Healthy Future, Cornell University, 19 September, 2017.

Martinez, J., Seo H., Suba A., van Ravenswaay Claasen T., and Wiegerink, K, (2017). Measuring Customer Experience Through Emotions - A new approach to evaluating emotions expressed in the reviews of guest(s) within the service industry. HTH Working Paper Series 1.

Ruël, H. and Gbur, M., (2017). HRM frames of HR managers and line managers: congruence, consequences and context. European Journal of International Management, 11(5), pp. 557-580.

Ruël, H. (2017). International Business Diplomacy: how multinational corporations deal with global challenges. In Ruël, H. (Ed.) International Business Diplomacy: How Can Multinational Corporations Deal with Global Challenges? Emerald Group Publishing, 2017.

Ruël, H., Suren, L. (2017). International Business Diplomacy: A Strategy for Improving MNCs’ Performance? A Review of the Concept and New Insights from Five European MNCs, In: Ruël, H., Suren, L. Introduction to the Volume: International Business Diplomacy: A Strategy for Improving MNCs’ Performance? A Review of the Concept and New Insights from Five European MNCs. In International Business Diplomacy: How Can Multinational Corporations Deal with Global Challenges? Emerald Publishing Limited, 2017(3-31).

Other Publications

Bijl, J., Willemsen, C., Oskam, J., Verhaak, L (2017). Airbnb aan de kust. Vlissingen/Den Haag: Kenniscentrum Kusttoerisme/Hotelschool The Hague.

Lombarts, A. (2017), Prof. Angelique Lombarts onderzoekt invloed van gastvrijheid, “Wij Gastvrij”, Uitblinkers, October.

Neervoort, F. and Lombarts, A. (2017), “Wat vindt de patiënt nu echt?” Onderzoek naar patiënttevredenheid – leren van de gastvrijheidssector: De patiënt centraal, “Zorginstellingen”, October.

Oskam, J., Airbnb: Wat we niet mogen weten. Hospitality Management 1, pp. 34-39.

Oskam, J. Overtoerisme is ons probleem. Hospitality Management 6, pp. 29-34.

Ruël, H., Dealing with new stakeholders, a matter of co-creation. The Diplomat Magazine (February 2017).

Ruël, H. (2017), Hospitality in Diplomacy. The Diplomat Magazine. Available at:

Strous B. (2017), Terrorismedreiging en hospitality: best practices in de hotelsector. Hospitality Management 5, pp. 24-27.

Vieveen, I. (2017), Gemiste kansen in restaurant revenue management. Hospitality Management on Hotel Food and Beverage. pp. 27-29.

Wiegerink, K. (2017), column: 'De stad als waardedrijver van events', Locatieonderzoek 2017-2018.

Wiegerink, K. (2017) De mens is de kracht van persoonlijk contact! Toch?, Tijdschrift voor Marketing, December.

Academic Publications

De Visser-Amundson, A., Korte, A. de and Williams, S. (2016). “Chill or thrill”: the impact of the “polarity paradox” on hospitality and tourism. Journal of Tourism Futures 2(1), pp. 71-78.

Oskam, J. (2016). Book Review: Futurevision. Scenarios for the world in 2040. Richard Watson & Oliver Freeman. Journal of Tourism Futures 2(1), pp. 100-102.

Oskam, J. and Boswijk, A. (2016). Airbnb: the future of networked hospitality businesses. Journal of Tourism Futures, Vol. 2(1), pp. 22 – 42.

Oskam, J. and Zandberg, T. (2016). Who will sell your rooms? Hotel distribution scenarios. Journal of Vacation Marketing 22(3), pp. 265-278.

Van Rheede, A. & Dekker, D. M. (2016). Hospitable Behavior of Managers and Employees: Helping or Hindering Sustainable development in the Hospitality Industry? Research in Hospitality Management 6(1), pp. 77-81.

Yeoman, I., Oskam, J. and Postma, A., (2016). The future of hotels. Vacation marketing, service design and management. Journal of Vacation Marketing, 22(3), pp. 197-198.

Other Publications

Boswijk, A. & Oskam, J. (March 8, 2016). Airbnb: What is Next? Hospitality Upgrade, Tech Talk..

Dekker, D. M. (2016). Guest Delight and Genuinely Hospitable Employees. In W. Wade (Ed.), Hotel Year Book 2016. Talent Development. 34-35.

De Visser-Amundson, A. (2016). Nudging om betere keuzes te stimuleren: hoe krijgen we consumenten aan het ‘rescued food’? Hotel Food & Beverage, pp. 38-41.

De Visser-Amundson, A. & Landen, T. (June 22, 2016). Hotels can use data and a bit of TLC to make a difference. Tnooz.

De Visser-Amundson, A. (2016). 30 procent van al het voedsel gaat verloren. Hotel Food & Beverage, pp. 28-41.

Oskam, J. (2016). Waar zijn de chef-koks gebleven? Hotel Food & Beverage, mei 2016, pp. 22-23.

Oskam, J. & Boswijk, A. (April 2016). Airbnb: lessen trekken uit innovatie. Hospitality Management 2, pp. 49-52.

Oskam, J. (2016). De hotelprofessional van de toekomst is hongerig naar onderzoek. Hospitality Management 3, pp. 12-13.

Wiegerink, K. (2016). Branding en hospitality gaan hand in hand bij positioneren winkelgebied. Shopping Centre News, 2. 10-11.